Terms · Effective July 23, 2026

Terms & Disclaimer

Please understand the nature, timing, and limits of Luna gift journeys before submitting an order or request.

Personalized cultural gift service

Luna gift journeys are personalized physical gift packages with symbolic keepsakes, letters, cards, and reflection materials. They are offered for cultural inspiration, personal reflection, emotional meaning, and gift-giving.

Example photos and final gift selection

Product photos show examples of possible styles and items. Your final gift may be different because each package is selected individually according to your quiz details, birth details, current season, recipient, intention, style boundary, anything you ask us to avoid, and available gift collection.

Not professional advice or guaranteed outcomes

Nothing on this site is medical, psychological, legal, financial, architectural, safety, employment, or relationship advice. We do not guarantee wealth, love, healing, protection, luck, business success, relationship outcomes, or any other specific result.

Payment, preparation, and shipping

When payment is enabled, the charge is created only after you submit your details and complete payment through Stripe. Personalized preparation begins after payment confirmation.

Luna does not rush a personalized gift. Most packages are prepared within 5-10 business days before shipping, although more personalized selections may take longer. Tracking is shared by email once available.

You are responsible for providing a complete and accurate shipping address. International delivery times, customs review, import taxes, duties, or local carrier delays may vary by destination.

Cancellation and refund boundaries

You may request cancellation before personalized preparation begins. Once individualized preparation, gift sourcing, printing, or packing has started, payments are generally non-refundable because the package is created specifically for you. Damaged or lost shipments will be reviewed case by case using tracking and carrier evidence.

Community submissions

You must submit only content you have the right to share. Do not include harassment, threats, unlawful content, or another person's private information. We may approve, reject, hide, or remove submissions.

Contact

Eastern Energy Profile operates Luna as a brand-led personalized cultural gift service. Questions may be sent to [email protected].